okbajie Terms and Conditions

These terms and conditions ("Agreement") form a legally binding agreement between the okbajie platform ("okbajie", "we", "us") and each individual who uses this platform ("user", "you", "your"). This agreement is governed by applicable laws of Bangladesh.

The key terms used in this document have the following meanings:

The following conditions must be met to register an account on the okbajie platform and use its services:

2.1 Age Requirement

The minimum age to use okbajie's services is 21 (twenty-one) years. You must provide your correct date of birth at registration. We may request a government-issued identity document (National ID, passport or birth certificate) for age verification at any time. Any account belonging to a minor will be closed immediately and any deposited funds may be forfeited.

2.2 Single Account Policy

Each user may operate only one account. Creating more than one account from the same person, household, address, device or IP address is strictly prohibited. If this rule is violated, all related accounts will be closed and all earned bonuses and winnings will be cancelled.

2.3 Accurate Information

All information provided at registration must be completely true and accurate. Providing false or incorrect information may result in account cancellation. Any change to your information must be reported to our support team without delay.

2.4 Verification Process (KYC)

For account verification (KYC — Know Your Customer), okbajie may request the following documents:

• A clear photo of your National ID or passport
• A recent utility bill or bank statement (proof of address)
• Proof of ownership of your payment method (bKash, Nagad or Rocket account verification)

Withdrawals may be temporarily suspended until verification is complete. okbajie reserves the right to request re-verification at any time for security purposes.

You are fully responsible for the security of your okbajie account. Please follow these security guidelines:

• Do not share your username and password with anyone.
• Use a strong password and change it regularly.
• Always log out after using a public or shared device.
• If you suspect unauthorised access to your account, notify our support team immediately.

You will be held responsible for all activity carried out from your account, unless you can prove that unauthorised access occurred. okbajie will not be liable for misuse of an account or access by a third party.

okbajie offers various types of bonuses and promotional offers. Please read the relevant terms carefully before claiming any bonus.

5.1 Welcome Bonus

New members will receive a 200% bonus of up to ৳5,000 on their first deposit. For example: depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000. Depositing ৳6,000 gives the maximum ৳5,000 bonus for a total balance of ৳11,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus amount must be wagered 15 times before it can be withdrawn. Example: a ৳2,000 bonus requires a total of ৳30,000 (2,000 × 15) in wagers. The bonus balance cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Terms

• Each bonus offer is valid only within its specified time period.
• The same bonus cannot be used more than once on a single account.
• If bonus abuse is suspected, okbajie reserves the right to cancel the bonus and investigate the account.
• Certain games may have restrictions when played with bonus funds.
• The VIP cashback bonus applies to members at tier three and above.

5.4 VIP Program Terms

The okbajie VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Moving to a higher tier depends on your activity and participation on the platform. okbajie reserves the right to change or withdraw VIP benefits at any time.

okbajie is committed to ensuring a fair and transparent gaming environment for all players. All games available on our platform are developed and tested by internationally recognised software providers.

6.1 Fair Play Policy

• The outcome of all games is determined by an independent Random Number Generator (RNG).
• No game outcome is predetermined or manipulated.
• If you have a dispute about a game outcome, you may appeal through the support team.
• If a game is interrupted mid-session due to a technical fault, okbajie will provide an appropriate resolution.

6.2 Special Rules for Live Casino Games

In live casino games (including those from Evolution Gaming, Ezugi and other providers), the live dealer's decision is final. If a disconnection occurs due to network issues while a bet has already been placed, the result will be determined according to the game server log.

6.3 Sports Betting Rules

Specific additional rules may apply for cricket (including BPL, IPL, T20 and ICC tournaments), football (FIFA and other leagues) and other sports betting. If evidence of match fixing or corruption is found, all related bets will be voided and stakes will be returned.

The following activities are strictly prohibited on the okbajie platform. Violating these prohibitions will result in immediate account closure and all balances may be forfeited:

• Using the platform for money laundering
• Bonus abuse or bonus hunting activities (bonus abuse / arbing)
• Using automated bots or software to play games
• Account hacking or unauthorised access to another person's account
• Deliberately exploiting technical errors in the system
• Making deposits or withdrawals using a third party's payment method
• Creating multiple accounts through fraudulent means
• Threatening or harassing platform staff or other users
• Conducting cyber attacks or harmful activities against the platform

If evidence of any of the above activities is found, okbajie reserves the right to report the matter to the relevant authorities.

okbajie places the highest importance on protecting the privacy of your personal information. Full details of how we collect, use and protect your information can be found in our Privacy Policy.

In brief, we use your information for the following purposes:

• Account management and service delivery
• Identity verification and fraud prevention
• Compliance with legal obligations
• Customer service and support
• Platform improvement and personalised experience

okbajie never sells your personal information to third parties. Information may be shared when required by a valid request from legal authorities or to ensure the security of the platform.

okbajie takes responsible gaming very seriously. We believe that gaming is a form of entertainment and should never be a cause of financial or mental difficulty.

Our responsible gaming tools help users play with awareness. For more details, please visit our Responsible Gaming page.

At a user's request, we can take the following measures:

• Setting deposit limits (daily, weekly or monthly)
• Setting session time limits
• Temporary account suspension
• Permanent self-exclusion

To the extent permitted by applicable law, okbajie will not be liable for the following:

• Games interrupted due to internet disconnection or device failure
• Losses caused by errors of third-party software or service providers
• Financial losses resulting from the user's own negligence or poor decisions
• Losses caused by sharing account information with third parties
• Service interruptions due to natural disasters, cyberattacks, or other unforeseeable circumstances

In any situation, okbajie's maximum liability shall be limited to the amount deposited by the user in connection with the relevant incident.

If any dispute or complaint arises between okbajie and a user, an attempt must first be made to resolve it through direct discussion.

11.1 Complaint Process

• Step 1: Contact the support team via 24/7 live chat.
• Step 2: If the issue is not resolved via live chat, send a detailed complaint by email: [email protected]
• Step 3: We will provide an official decision by email within a maximum of 7 (seven) business days.

11.2 Final Decision

On any matter related to game results, bonus awards, or accounts, the decision of okbajie's management authority shall be considered final. We review every complaint impartially and always seek a fair resolution.

okbajie reserves the right to change, add to, or amend these terms and conditions at any time, with or without prior notice.

For significant changes, we will post a notice on the platform and/or inform users via their registered email. Continued use of the platform after any change constitutes acceptance of the revised terms.

Please visit this page regularly to stay informed about the latest terms and conditions. The "Last Updated" date shown at the top of this document will always be kept current.